Privacy Policy
At NEXLOQ, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, make a purchase, contact us, or otherwise interact with NEXLOQ and our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with NEXLOQ, we may collect or process information such as:
- Your name
- Email address
- Phone number, when provided
- Billing and shipping address
- Order and transaction information
- Payment-related information
- Customer support communications
- IP address
- Browser and device information
- Website activity and interactions
- Cookie and similar technology data
- Advertising and marketing interaction data
- Information you voluntarily provide to us
Payment information may be processed directly by Shopify, payment processors, or other payment service providers. NEXLOQ may not directly receive or store complete payment card details.
2. How We Use Your Personal Information
We may use personal information to:
- Process, fulfill, and manage your orders
- Process payments and transactions
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Process returns and refunds
- Provide customer support
- Communicate with you about your purchases
- Maintain, operate, and improve our website
- Personalize your shopping experience
- Detect and prevent fraud, abuse, and security threats
- Comply with legal and regulatory obligations
- Understand how customers interact with our website
- Measure the effectiveness of advertising and marketing campaigns
- Provide or measure personalized or targeted advertising where permitted
- Send marketing communications where permitted by law and according to your preferences
Where required by applicable law, we rely on an appropriate legal basis for processing your personal information, which may include your consent, performance of a contract, compliance with legal obligations, or our legitimate interests.
3. Shopify
Our online store is powered by Shopify.
Shopify provides infrastructure and services that allow us to operate our ecommerce store, including functionality related to checkout, payments, security, analytics, order processing, and other ecommerce services.
As a result, Shopify may collect and process personal information when you interact with our store.
Shopify's processing of personal information is also governed by its own applicable privacy policies and terms.
4. Cookies and Similar Technologies
NEXLOQ, Shopify, and our service providers may use cookies, pixels, tags, APIs, and similar technologies when you interact with our website.
These technologies may be used to:
- Keep the website functioning properly
- Remember preferences and settings
- Maintain shopping cart and checkout functionality
- Understand website traffic and customer interactions
- Improve website performance
- Prevent fraud and improve security
- Measure advertising performance
- Understand whether an advertisement resulted in a visit or purchase
- Provide or measure personalized advertising where permitted
Depending on your location and the technologies enabled on our store, we may ask for your consent before using certain non-essential cookies or similar technologies.
You may be able to manage certain preferences through our website's privacy or cookie controls and through your browser or device settings.
5. Advertising and Analytics
We may use advertising, analytics, and measurement services provided by third parties.
Depending on the services enabled on our store, these may include platforms such as TikTok, Meta, Google, and other advertising or analytics providers.
These services may use cookies, pixels, APIs, or similar technologies to collect or receive information about your interactions with our website and advertisements. This may help us measure campaign performance, understand customer activity, and provide advertising that may be more relevant to your interests.
Information processed may include device information, browser information, IP address, pages viewed, purchases, interactions with advertisements, and similar online activity.
The availability and operation of these technologies may depend on your location, consent choices, and the services currently enabled on our store.
Where required by applicable law, we will obtain consent before using certain technologies for advertising or tracking purposes.
6. Sharing of Personal Information
We may disclose personal information to service providers and other third parties where reasonably necessary to operate NEXLOQ and provide our services.
These may include providers involved with:
- Shopify and ecommerce infrastructure
- Payment processing
- Shipping and order fulfillment
- Order tracking
- Customer support
- Fraud prevention and security
- Website functionality
- Analytics and performance measurement
- Advertising and marketing
- Email and communications
We may also disclose personal information when required by law, to respond to valid legal requests, protect our rights or the rights of others, investigate fraud or abuse, or in connection with a legitimate business transaction such as a merger, acquisition, financing, or sale of business assets.
Some disclosures involving advertising partners may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain privacy laws, even when no money is exchanged for the information.
Where applicable, you may have the right to opt out of these activities.
7. Your Privacy Choices
Depending on where you live, you may have the right to opt out of certain processing of your personal information, including activities that may be considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws.
Where available, you can exercise applicable opt-out rights through the Your Privacy Choices link available on our website.
We may also recognize certain legally recognized browser-based opt-out signals, such as Global Privacy Control (GPC), where required by applicable law.
The availability and effect of these choices may depend on your location and applicable privacy laws.
8. International Data Transfers
NEXLOQ serves customers internationally and uses service providers that may operate in different countries.
As a result, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.
Where required by applicable law, appropriate safeguards will be used in connection with international transfers of personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information to fulfill orders, maintain transaction and business records, provide customer support, resolve disputes, prevent fraud, and comply with legal, tax, accounting, or regulatory obligations.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
10. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with rights concerning your personal information.
These may include the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request portability of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain targeted advertising, sale, or sharing of personal information
- Appeal certain decisions regarding privacy requests where applicable
- Lodge a complaint with an appropriate data protection authority
These rights are subject to applicable legal requirements, exceptions, and limitations.
To submit a privacy request, contact us at support@nexloq.shop.
We may need to verify your identity before processing certain requests.
11. Marketing Communications
Where permitted, we may send you marketing communications if you have subscribed or otherwise provided the appropriate permission.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, or important information regarding your purchase.
12. Children's Privacy
Our website and services are not directed toward children for the purpose of collecting personal information contrary to applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at support@nexloq.shop so that we can review the situation and take appropriate action.
13. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
14. Third-Party Websites and Services
Our website may contain links to websites, applications, or services operated by third parties.
NEXLOQ is not responsible for the privacy practices of third-party services. We encourage you to review the applicable privacy policies of those services before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or applicable legal requirements.
When appropriate, we will update the “Last updated” date at the top of this page.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns regarding your personal information, contact us at:
NEXLOQ Support
Email: support@nexloq.shop