Shipping Policy
At NEXLOQ, we’re committed to making sure your order reaches you safely and as smoothly as possible. Below you’ll find important information about our shipping process, estimated delivery times, tracking, and international orders.
Order Processing
Once your order is confirmed, our team will begin preparing it for shipment. Processing times may vary during weekends, holidays, product launches, or periods of high order volume.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information when available.
Estimated Delivery Time
Our estimated delivery time is typically:
3–15 business days
Delivery times are estimates and may vary depending on your destination, local carrier operations, customs processing, holidays, weather conditions, or other circumstances outside of our control.
Please note that processing time and transit time may vary depending on the destination.
Worldwide Shipping
NEXLOQ ships to most countries and regions worldwide.
Shipping availability, shipping costs, and available delivery methods may vary depending on your location and will be displayed at checkout.
If we are unable to ship to your destination, you will not be able to complete delivery to that address at checkout.
Order Tracking
When tracking is available, you will receive your tracking number by email after your order has been shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may take time to update their systems.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.
Customs policies vary by country, so we recommend checking your local customs regulations if you are unsure about potential charges.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@nexloq.shop.
We will do our best to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Delayed Orders
Occasionally, shipments may experience delays due to customs, carrier disruptions, weather, holidays, or other circumstances outside of our control.
If your order has not arrived within the expected delivery period, please contact us at support@nexloq.shop and include your order number so our support team can assist you.
Lost or Damaged Packages
If your package arrives damaged, or if you believe it has been lost during transit, please contact us at support@nexloq.shop as soon as possible.
Please include your order number and, in the case of damaged items, photos of the package and product when possible. Our team will review the situation and help determine the appropriate solution.
Questions?
If you have any questions regarding shipping or your order, contact our support team:
Email: support@nexloq.shop
We’ll be happy to assist you.