Warranty Policy
At NEXLOQ, we stand behind the quality of our products. NEXLOQ One is covered by a 1-Year Limited Warranty against manufacturing defects, subject to the terms below.
1. Warranty Period
NEXLOQ One is covered by our limited warranty for 1 year from the original date of purchase.
This commercial warranty is provided in addition to any mandatory consumer rights you may have under applicable law.
2. What the Warranty Covers
The NEXLOQ limited warranty covers manufacturing defects that affect the normal functionality of the product during the warranty period.
This may include eligible defects involving the product's internal components, connectivity, button functionality, or other failures caused by a manufacturing defect.
If you experience an issue with your NEXLOQ One, contact us so our support team can evaluate the problem.
3. What the Warranty Does Not Cover
The limited warranty generally does not cover damage or problems resulting from:
- Accidents, drops, impacts, or crushing
- Misuse or improper handling
- Unauthorized modifications or repairs
- Normal wear and tear
- Cosmetic damage that does not affect functionality
- Loss or theft of the product
- Damage caused by improper battery installation
- Use contrary to the product instructions
- Damage caused by external conditions outside the product's intended use
The CR2032 battery is a replaceable consumable component, and normal battery depletion is not considered a manufacturing defect.
Nothing in this section limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.
4. How to Make a Warranty Claim
To request warranty assistance, contact:
Please provide your order number, a description of the issue, and photos or videos showing the problem when applicable.
Our support team may also ask you to complete reasonable troubleshooting steps to help identify the issue.
5. Warranty Solutions
If we confirm that your product has an eligible manufacturing defect during the warranty period, NEXLOQ may, as appropriate and subject to applicable law:
- Provide troubleshooting or technical assistance
- Replace the defective product
- Provide another appropriate remedy
- Issue a refund where appropriate
The appropriate solution will depend on the circumstances of the claim and any rights available to you under applicable law.
6. Replacement Products
If a replacement is provided under warranty, we may require the defective product to be returned before or after sending the replacement.
If a return is required, our support team will provide the applicable instructions.
A warranty replacement does not reduce any mandatory warranty or consumer rights provided by applicable law.
7. Third-Party Services
NEXLOQ One relies on compatible third-party networks and services, including Apple Find My or Google Find Hub, depending on the product version.
This warranty covers eligible manufacturing defects in the NEXLOQ product itself. It does not guarantee the availability, functionality, or continued operation of services controlled by Apple, Google, or other third parties.
8. Consumer Rights
This limited warranty is a commercial warranty provided by NEXLOQ.
Depending on your country or region, you may have additional statutory rights regarding defective products, conformity, repairs, replacements, or refunds.
Nothing in this Warranty Policy is intended to exclude, restrict, or replace consumer rights that cannot legally be excluded or restricted.
Where applicable law provides greater protection, those legal rights will continue to apply.
9. Contact Us
For warranty questions or to submit a claim, contact:
NEXLOQ Support
Email: support@nexloq.shop
Please include your order number when contacting us.