Returns & Refunds Policy

At NEXLOQ, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your order, subject to the conditions below.

14-Day Return Period

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be returned in substantially the same condition in which it was received, with the original packaging and included accessories where reasonably possible.

To start a return, please contact us at support@nexloq.shop and include your order number and the reason for your return.

Please do not send a product back before contacting our support team and receiving return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your NEXLOQ product arrives damaged, defective, or you receive the wrong item, contact us at support@nexloq.shop as soon as possible.

Please provide your order number and photos or videos showing the issue when applicable. Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement or refund.

For confirmed damaged, defective, or incorrect items, NEXLOQ will cover reasonable return shipping costs when a return is required.

Change of Mind Returns

If you change your mind about your purchase, you may request a return within the 14-day return period.

Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.

Products should be returned securely packaged and with all included components and accessories.

Non-Returnable Items

We may be unable to accept returns for items that have been materially damaged after delivery, altered, misused, or returned with missing essential components, except where the item is defective or applicable consumer law provides otherwise.

Please contact us if you have questions about whether your item is eligible for return.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, customs duties, taxes, and other third-party charges may be non-refundable unless required by applicable law or the return is due to an error attributable to NEXLOQ.

Order Cancellations

If you need to cancel or change an order, contact us at support@nexloq.shop as soon as possible.

We will do our best to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to cancel or modify it. In that case, you may request a return after receiving the order in accordance with this policy.

Returned or Undeliverable Packages

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, please contact our support team.

Additional shipping charges may apply if the customer requests that the order be shipped again, except where the delivery failure was caused by NEXLOQ or the carrier.

International Customers

NEXLOQ serves customers in multiple countries and regions.

Depending on where you live, you may have additional statutory consumer rights, including cancellation, withdrawal, warranty, or return rights.

Nothing in this policy is intended to limit or exclude any rights that cannot legally be limited or excluded under applicable consumer protection laws.

Where local law provides you with rights that are more favorable than this policy, those rights will apply.

Contact Us

For returns, refunds, damaged products, or other order-related questions, contact:

NEXLOQ Support
Email: support@nexloq.shop

Please include your order number when contacting us so we can assist you more quickly.